Frequently Asked Questions

Ordering

How do I place an order with Shropshire Printers?

Ordering from Shropshire Printers is easy. Simply email studio@shropshireprinters.com with details of your order or use the order form.

How do I send Shropshire Printers my artwork?

For most orders, you can email your artwork directly to our studio team at orders@shropshireprinters.com, or for larger file sizes, WeTransfer can be used.

What payment methods do Shropshire Printers accept?

We accept BACS transfer and all major cards, except Amex. We will explain your payment options upon invoice.

Can I make any changes to my order once the artwork has been approved?

Once we have put your order through to production, we are unable to make any changes to the artwork or the order. If you have emailed artwork and have not yet paid, we can still make amendments to your order. 

Do I need to pay VAT on my print order?

Some printed items are VAT free. We will let you know if VAT is required when we send you your quote.

Delivery

How much does delivery cost?

Standard delivery is included for free in all our quotes.

How long will it take my order to arrive?

Our standard lead time for orders is 4-5 working days from the time payment has been received and once the artwork has been approved.

Can I upgrade my delivery to a quicker turnaround?

Yes, on most products we can offer quicker turnaround times for when orders are more urgent. Please contact us for more details.

How will my order be delivered?

We use DPD as our primary courier for delivering the majority of our print orders. We may employ a Royal Mail First Class service if you select a shorter run length.

Where is my delivery?

Orders can be tracked with a DPD tracking number. For times when a delivery is not successful, such as nobody being in to collect the delivery, our courier will attempt delivery the next working day.

Products

Do you offer products not listed on the Shropshire Printers website?

Yes, we offer much more than what is listed on our website and aim to add more products regularly. If you cannot find what you are looking for please get in touch to see if we can accommodate your request.

Do you offer paper stocks not listed on your website?

Yes, we can offer paper stocks not listed on our site. If you cannot find what you are looking for please get in touch to see if we can accommodate your request.

Can I order custom quantities or sizes?

We will always try to accommodate your custom order but sometimes it is not economical to offer certain quantities. If you cannot find what you are looking for please get in touch to see if we can accommodate your request.

Artwork

Do you offer a graphic design service?

At Shropshire Printers we can offer a graphic design service to help bring your ideas to life. Get in touch for a quote.

Will you check my artwork before you print?

We will provide a free artwork check on every print order to ensure your designs are suitable for printing. If your design does require adjustments, we can correct these for a small fee.

What file types can you print?

We recommend providing your artwork as a PDF file. We can accept correctly packaged Illustrator (AI) and Photoshop (PSD) files, or most image files.

What colour should my artwork be setup in?

All artwork must be sent in CMYK colour mode. If your artwork is set up in a different format, such as RGB, it will convert out during the proofing step. This will change the colour of your artwork.

What resolution should my artwork be?

We recommend a minimum resolution of 300dpi for small format work like flyers and business cards. Large format works, such as posters and roller banners, should have a minimum resolution of 150 dpi, whereas PVC banners should have a resolution of 75 – 150 dpi.

What bleed do you require on my artwork?

Most artwork will require a 3mm bleed around the edge for printing. We will provide details of this when you provide your artwork.